SMI
INTERNAL ATTENDANCE AND USER MANAGEMENT PORTAL FOR TRANSIT INFRASTRUCTURE.
Overview
The Metrô Admin Portal is an internal management system serving transit sector employees. It standardizes the processes of tracking professional registrations, starting attendance cases, and managing external user access.
Given the high stakes of public transit operations, the portal needed to offer uncompromising reliability, speed of data entry, and a crystal-clear audit trail for accountability.
Problem & Context
Before the new system, managing internal attendances and external contractor interactions relied on outdated intranet tools. Information was siloed, causing delays in resolving operational tickets.
Moreover, tracking changes to professional profiles or external user access was difficult, often leading to security and compliance audit failures due to the lack of a proper "History of Changes".
Approach / Thinking
I designed a unified interface with a focus on quick searchability and distinct task separation. Core actions such as "Register Professional" and "Consult External User" were prioritized at the top level.
The design aesthetic utilizes high-contrast dark themes for the login to project a secure, institutional feel, transitioning to clean, information-dense daylight modes for internal operations to reduce eye strain over long shifts.
Solution
A comprehensive portal that handles the full lifecycle of employee support. The "Start Attendance" module links directly to user profiles, ensuring that operators always have full context before interacting.
Every structural change is recorded automatically into a searchable "History of Changes", satisfying audit requirements and improving system-wide accountability.
Key Screens
05 SCREENSSecure access to the maintenance system.
Structured form for data input and validation.
View and manage registered entries.
Filter and locate data quickly.
Manage detailed operational information.
UX Decisions
Secure-First Login Structure
The login screen is distinctly decoupled from the internal application's visual style, using high contrast and minimal distractions to emphasize security and focus.
Contextual Action Grouping
Primary administrative tasks like consulting users or registering professionals are grouped logically in a sidebar, eliminating nested menus and flattening the learning curve.
Immutable Audit Trails
The "History of Changes" screen uses a strict, chronological tabular layout that prevents data manipulation, providing total transparency for internal audits.
Impact & Outcomes
Final Reflection
The biggest hurdle in internal corporate tools is user adoption. By simplifying the UI drastically and reducing required form fields by 30%, user satisfaction scores from internal operators improved significantly.
In future iterations, adding an integrated chat module for real-time external user support could further decrease attendance resolution times.